Overview
At Dog Eyewear, we understand that your dog's comfort and safety are of utmost importance. That’s why we offer a comprehensive 1-year warranty on our dog eyewear products. This warranty is designed to give you peace of mind while ensuring that your furry friend can enjoy the outdoors without compromising their eye health.
What the Warranty Covers
Our 1-year warranty covers the following:
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Manufacturing Defects: If your dog eyewear has any defects in materials or workmanship, we will repair or replace the product at no cost to you.
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Frame Integrity: If the frame breaks or becomes damaged under normal use, we will provide a replacement.
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Lens Issues: Any issues related to the lenses, such as scratches or discoloration that occur under normal usage, are covered.
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Comfort and Fit: If you find that the eyewear does not fit your dog properly due to manufacturing errors, we will work with you to find a suitable solution.
What the Warranty Does Not Cover
The warranty does not cover:
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Damage from Misuse: Any damage resulting from improper use, accidents, or neglect is not covered. This includes chewing, scratching, or exposure to extreme conditions.
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Normal Wear and Tear: Regular wear and tear that occurs over time, such as fading of colors or minor scratches from typical use, is not covered.
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Loss or Theft: If the eyewear is lost or stolen, the warranty will not apply.
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Alterations: Any modifications made to the eyewear after purchase will void the warranty.
How to Claim the Warranty
If you believe your dog eyewear is eligible for a warranty claim, please follow these steps:
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Contact Customer Support: Reach out to our customer support team via email at [support@yourcompany.com]. Please provide your order number and a brief description of the issue.
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Provide Proof of Purchase: You will need to submit a copy of your receipt or proof of purchase to validate your warranty claim.
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Return the Product: If instructed, return the eyewear to our designated address. We recommend using a trackable shipping method to ensure the product arrives safely.
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Replacement or Repair: Once we receive the returned eyewear, our team will assess the issue and determine whether to repair or replace the product. You will be notified of the outcome within 1 month.
Additional Information
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Warranty Period: The 1-year warranty begins on the date of purchase. Make sure to keep your receipt for warranty validation.
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Transferability: The warranty is non-transferable and applies only to the original purchaser.
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Contact Us: For any questions or concerns regarding the warranty, feel free to contact our customer support team.
Conclusion
Your dog's eye health is important, and we want to ensure that they can enjoy their time outdoors safely. Our 1-year warranty on dog eyewear is designed to provide you with confidence in your purchase. Thank you for choosing Dog Eyewear, for your pet's eyewear needs!
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